FAQ

❓ Frequently Asked Questions (FAQ)

1. Where do you ship from?

We ship all orders from Guangzhou, China via DHL or China Post EMS.

2. Do you ship worldwide?

Yes, we ship to most countries around the world. If you are unsure whether we can ship to your location, feel free to contact us.

3. How long will my order take to arrive?

  • United States: 4–8 business days
  • Europe: 4–8 business days
  • Other regions: 4–11 business days

Tracking information will be provided after shipping.

4. When will my order be shipped?

Orders are usually processed within 1–2 business days after payment confirmation.

5. Can I return a product if I'm not satisfied?

Yes. You may return products within 30 days of shipment, provided they are in original condition and packaging. See our Return Policy for full details.

6. How can I contact you?

You can email us at support@gzpuyan.com — we respond within 24 hours on business days.