FAQ

what is your email to contact you?

nettcy@163.com

Shipping

We are use Expedited Shipping(DHL or china post EMS) to worldwide.

united states:4--8 days Successful delivery
Europe:4--8 days Successful delivery
worldwide other:4--11 days Successful delivery　

Return Information

We want you to be completely happy with your purchase from Sweetwater Sound. If you are not satisfied with any product, you may return it for a refund of the purchase price within a fair amount of time from the shipping date (30 days or so). If your purchase was eligible for Free Shipping, the shipping cost will be deducted from your credit or refund. Returns must be in the complete and original packaging with all accessories and complete documentation (Owner's Manual, warranty card, quick start guides, etc.), show no signs of wear or use, and include a Return Authorization number or be subject to a restocking fee. Products like software, speakers, tubes, personal items (such as in-ear monitors, etc), and items which are not normally stocked ("Special Orders", discontinued products, close-outs, used products, etc.) are not returnable.　

Contact Information

You can e-mail us with any questions you may have about the product or the warranty on the unit. We are very easy to reach, and we are more than happy to answer any questions you may have. Just click "Ask a question" in the selling information area above. Please understand that we are not in the office on Saturday and Sunday, and questions asked over the weekend will be answered on the following Monday.