Shipping & Return Policy

🚚 Shipping Policy

We offer expedited international shipping via trusted carriers such as DHL or China Post EMS.

Shipping Costs

  • All orders qualify for free shipping worldwide.

Estimated delivery times:

Order Processing Time: Orders are processed within 1–2 business days after payment confirmation.

Delivery Times (estimated):

  • United States: 4–8 business days
  • Europe: 4–8 business days
  • Other countries/regions: 4–11 business days.
  • Delivery times are estimates and may vary depending on the destination country or local customs processing. For precise delivery estimates, please contact our customer service team at support@gzpuyan.com

Tracking Information

All orders include a tracking number, which will be sent via email once your order has shipped.

International Shipping Notes

International orders may be subject to additional customs duties, value-added taxes (VAT), or clearance fees, which are the responsibility of the buyer. Please consult your local customs authority before ordering to understand applicable fees.

Shipping Issues

If your package is lost, damaged, or delayed, please contact us at support@gzpuyan.com within 7 days of delivery (or expected delivery date for lost packages). We will work with you to resolve the issue, which may include a refund or replacement, subject to our inspection of the returned item.

🔁 Return Policy

Your satisfaction is important to us. If you are not fully satisfied with your purchase, you may request a return within 30 days from the shipping date.

To be eligible for a return:

  • The item must be in original condition, unused, and with all original packaging, accessories, and documentation (e.g., user manuals, warranty cards).
  • A Return Authorization number must be obtained before sending back the product.
  • If the item was shipped under a Free Shipping promotion, the original shipping cost will be deducted from your refund.
  • Returns may be subject to a restocking fee if not in resellable condition.

Non-returnable items include:

  • Software and digital products
  • Personal use items (such as in-ear monitors)
  • Special orders, used, discontinued, or clearance items
  • Damaged or incomplete items not in original packaging

Please contact us at support@gzpuyan.com to request a return authorization or if you have any questions about your shipment.